Got Off the Wrong Foot? How You Can Salvage Your Prospect Relationship

Hundreds of books detail what you should do when reaching out to a potential customer for the first time. That’s because most expect our initial contact with a prospect to be smooth sailing. But what if it isn’t? Recovering lost trust is even more difficult than gaining that trust in the first place. Here’s what you can do to rebuild trust with a prospect after a blunder.

How You Can Regain Trust

Some people believe it to be a lost cause once a prospect has lost trust. However, rebuilding trust might be challenging, but it’s possible. You can take three approaches to rebuild your relationship with a prospect.

Admit Your Mistake

The first step towards rebuilding a relationship is always to accept your mistake. It’s important to understand that anyone can make a mistake, whether you’re a rookie or an experienced agent. You’re only human, after all. In this situation, the worst mistake you can make is to blame others or make excuses. No matter how tempting it may be.

Through taking responsibility for your action, you can instantly change the perspective of your client despite your slip.

Make Amends

So, you’ve made a mistake right at the start. It’s easy to think about yourself and how you’re feeling. But, despite how flustered or embarrassed you are, you must think of the other person. Setting aside your feelings and having empathy for your prospect is fundamental.

You must listen to prospect’s complaints and understand their feelings and emotions. By allowing them a chance to confront you, you’ve allowed them to take out their frustrations. It’s a better alternative than ignoring their concerns and creating resentment. It’s easy to think that this approach is counterintuitive, but you’re taking the first step towards amending your relationship.

Once you have acknowledged your blunder and validated the prospect’s feelings, you can turn a new page and start again.

Be Patient

After taking all the appropriate actions, you probably expect the prospect to respond and move past your mistake. But you and the prospect often won’t be on the same page.

It’s easy to get frustrated because we all want to fix our problems quickly. Rebuilding a relationship is not easy. It would be best if you showed consistency, reliability, and competence for the prospect to trust your service again.

Try to utilize this opportunity to take feedback from the prospect regarding what solution they recommend. You should also make realistic promises that you can fulfill. Finally, be proactive and take charge.

Final Thoughts

Rebuilding trust in any relationship takes time and effort. It would help if you showed real dedication and commitment to fixing your mistake after making a blunder. The best approach that you can take is to acknowledge your mistake and validate your prospect’s feelings. Through this approach, you can rebuild your prospect’s trust.